Effective date: July 18, 2026
By accessing or using the Carillow platform ("Service"), you agree to be bound by these Terms of Use. If you do not agree, do not use the Service.
Carillow is an online marketplace that connects vehicle buyers with licensed dealerships. Buyers can add vehicles of interest to a "Showroom" and receive transparent offers from dealers. Dealers can list inventory and present offers to interested buyers.
Carillow charges a success fee of $75.00 per closed deal. A deal is considered closed when a buyer selects a dealer offer and subsequently purchases the vehicle from that dealer through any channel — including but not limited to visiting the dealership in person, completing the transaction online, or purchasing by phone — within 30 days of offer acceptance.
To verify closed deals, Carillow uses a "Deal Lock" system: upon offer acceptance, the buyer receives a unique 6-character Deal Code. The buyer presents this code to the dealer in person; the dealer enters it in the Carillow portal to confirm the transaction. Entering the correct code is the sole confirmation step — no secondary buyer confirmation is required. If a deal falls through after the code is entered, either party may report it in the portal.
Dealers who dispute a fee must provide a written explanation and supporting evidence. Carillow reserves the right to make final determinations on disputes.
Dealers agree to: (a) provide accurate vehicle information; (b) honor offers for 48 hours from submission; (c) pay platform fees for all closed deals facilitated through Carillow; (d) not circumvent the platform fee by consummating a deal outside the platform with a buyer who was introduced through Carillow; (e) not create, direct, or use a buyer account — whether personally, through an employee or agent, or through any third party — to solicit offers from or gather pricing, offer, or inventory information about other dealers on the platform. A dealer found engaging in the conduct described in (e) is subject to suspension or termination of its dealer account, in addition to any action taken against the associated buyer account. Violations may result in account suspension and legal action.
Buyers agree to: (a) provide accurate personal information; (b) use the platform only for genuine vehicle purchase inquiries; (c) accurately report deal outcomes through the Deal Lock system; (d) not misuse Showrooms to extract pricing, offer, or inventory information without genuine purchase intent, including on behalf of a competing dealership, dealer group, or automotive business.
Carillow is a marketplace platform and is not a party to any transaction between buyers and dealers. Carillow does not guarantee the accuracy of listings, the quality of vehicles, or the completion of any sale.
To the maximum extent permitted by law, Carillow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability in any matter arising from these Terms shall not exceed the fees paid by you to Carillow in the 12 months preceding the claim.
You may not: (a) create false accounts or impersonate others; (b) post fraudulent listings; (c) use automated tools to scrape or abuse the platform; (d) attempt to reverse-engineer or circumvent any security features of the Service.
Carillow may suspend or terminate any account that violates these Terms, with or without prior notice. Dealers who owe outstanding platform fees remain obligated to pay regardless of account status.
We may modify these Terms at any time. Continued use of the Service after notice of changes constitutes acceptance. We will email registered users of material changes at least 14 days in advance.
These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction.
Questions about these Terms? Email us at legal@Carillow.com.